18 Aug 2017 
Support Center » Knowledgebase » Troubleshooting Firmware Updates
 Troubleshooting Firmware Updates
Article If you have an issue updating Promote Control firmware, the following checklist will help ensure everything is set up correctly:

1. Make sure your Promote Control screen is blank after you connect it to your computer, holding Mode button down. If Promote Control screen is not clear, please disconnect it and then reconnect as suggested.

2. Connect Promote Control only to the back USB ports on the computer, not through USB hub.

3. If the Promote Control is not recognized by your computer, try uninstalling and reinstalling the firmware update application.

If nothing above helps, please contact our technical support and we will be glad to help you.

Article Details
Article ID: 15
Created On: 08 Jun 2010 1:10 PM

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